Privacy policy

Last updated: August 2026

DealeSIM ("DealeSIM", "we", "us", or "our") operates dealesim.com and provides digital eSIM products and related services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase an eSIM, contact us, or otherwise interact with our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with DealeSIM, we may collect or process the following categories of personal information.

Contact Information

This may include:

  • your name;
  • email address;
  • billing address;
  • phone number, where provided; and
  • other contact information you voluntarily provide.

Because DealeSIM sells digital products only, we do not require a physical shipping address for product delivery unless such information is collected as part of payment or billing verification.

Order and Transaction Information

This may include:

  • products you view or purchase;
  • selected destination and eSIM plan;
  • order number;
  • transaction details;
  • payment status;
  • refunds or cancellations; and
  • previous purchases.

Payment Information

Payments are processed through third-party payment providers and Shopify.

Depending on the payment method used, payment providers may process information such as:

  • payment card details;
  • billing information;
  • transaction identifiers;
  • payment status; and
  • fraud-prevention information.

DealeSIM does not directly store complete payment card numbers.

Communications

If you contact us, we may collect information contained in your communication, including:

  • your email address;
  • order information;
  • support questions;
  • troubleshooting information; and
  • any other information you voluntarily provide.

Device and Technical Information

We may automatically collect certain technical information when you visit our website, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • network information;
  • cookies or similar identifiers; and
  • information about how you interact with our website.

2. How We Collect Personal Information

We may collect personal information:

  • directly from you when you place an order, contact us, or submit information through our website;
  • automatically when you browse or interact with our website;
  • from Shopify and payment service providers;
  • from service providers that assist with order fulfillment, fraud prevention, analytics, customer support, or website operation; and
  • from other third parties where permitted by applicable law.

3. How We Use Personal Information

We may use personal information for the following purposes.

To Process and Fulfill Orders

We use personal information to:

  • process purchases;
  • confirm payment;
  • electronically provision eSIM products;
  • deliver eSIM information to the email address provided during checkout;
  • manage cancellations or refunds; and
  • communicate important information about an order.

Because our products are digital, fulfillment is performed electronically rather than through physical shipping.

Customer Support

We may use personal information to:

  • respond to questions;
  • assist with eSIM installation;
  • troubleshoot compatibility or connectivity issues;
  • investigate delivery problems; and
  • provide customer service.

Security and Fraud Prevention

We may use personal information to:

  • detect suspicious transactions;
  • prevent fraud or unauthorized activity;
  • verify payments or orders;
  • protect our website and systems; and
  • enforce our Terms of Service and other policies.

Website Operation and Improvement

We may use information about how visitors interact with our website to:

  • operate and maintain the website;
  • understand website usage;
  • improve navigation and usability;
  • improve our products and services; and
  • diagnose technical problems.
  • Marketing and Communications

Where permitted by law, and where required with your consent, we may use your email address to send promotional communications or information about DealeSIM products.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in the message.

Even if you opt out of marketing communications, we may still send transactional messages related to your orders or customer support requests.

Legal and Compliance Purposes

We may use personal information where reasonably necessary to:

  • comply with applicable laws or legal obligations;
  • respond to lawful requests from courts, regulators, or government authorities;
  • establish, exercise, or defend legal claims; and
  • investigate violations of our policies or applicable law.

4. How We Share Personal Information

We may share personal information with service providers where necessary to operate our business and provide our services.

These may include:

Shopify

Our online store is hosted by Shopify. Shopify processes certain personal information in connection with ecommerce functionality, checkout, security, and related services.

You can learn more about Shopify's privacy practices at:

https://www.shopify.com/legal/privacy

Payment Providers

Payment providers process transaction and payment information necessary to complete purchases.

Their use of personal information is governed by their own privacy policies.

eSIM and Fulfillment Service Providers

We may share information necessary to electronically provision and fulfill an eSIM order with service providers involved in eSIM delivery or telecommunications infrastructure.

We only provide information reasonably necessary for order fulfillment and related services.

Analytics and Technology Providers

We may use service providers for:

  • website hosting;
  • analytics;
  • security;
  • fraud prevention;
  • email delivery;
  • cloud services; and
  • technical support.

These providers may process personal information on our behalf where necessary to provide their services.

Legal Requirements

We may disclose personal information where required by applicable law, court order, legal process, or valid government request.

We may also disclose information where reasonably necessary to protect the rights, safety, security, or property of DealeSIM, our customers, or others.

5. We Do Not Sell Your Personal Information

DealeSIM does not sell your personal information for monetary compensation.

We only share personal information with service providers and partners where reasonably necessary to operate our website, process payments, fulfill eSIM orders, provide customer support, prevent fraud, comply with legal obligations, or provide services you request.

Depending on applicable privacy laws, certain advertising or analytics activities may be considered a "sale" or "sharing" of personal information even where no money is exchanged. Where required by law, you may have the right to opt out of these activities through our privacy controls or data-sharing opt-out page.

We do not sell customer order information, contact details, or payment information to third parties for their independent commercial use.

6. Relationship with Shopify

DealeSIM's online store is powered by Shopify.

Shopify collects and processes certain information about your access to and use of our store in order to provide ecommerce, checkout, fraud prevention, security, and related services.

Information submitted through our website may therefore be processed by Shopify and its service providers in countries other than the country where you reside.

For more information about Shopify's handling of personal information, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Depending on your location, additional privacy controls may also be available through Shopify's Privacy Portal:

https://privacy.shopify.com/

7. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

  • operate our website;
  • remember preferences;
  • understand website usage;
  • improve performance;
  • prevent fraud;
  • support analytics; and
  • where permitted, provide relevant advertising.

You may be able to control cookies through your browser settings or through privacy controls available on our website.

Disabling certain cookies may affect the functionality of the website.

8. Targeted Advertising and Privacy Choices

Depending on where you live, you may have the right to opt out of certain uses of personal information for targeted advertising or similar purposes.

Where available, you may exercise these choices through our privacy controls or data-sharing opt-out page.

We may also recognize Global Privacy Control signals where required by applicable law.

More information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

  • the nature of the information;

  • whether you have an active or previous order;

  • customer support requirements;

  • fraud prevention;

  • accounting or tax requirements;

  • legal obligations; and

  • dispute resolution.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

10. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Customers should avoid sending sensitive payment information, passwords, or other confidential information through unsecured communication channels.

11. Children's Privacy

DealeSIM's services are not specifically directed to children.

We do not knowingly collect personal information from children where such collection would violate applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us at support@dealesim.com so that we can review and, where appropriate, delete the information.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of personal information;
  • request a copy of your personal information;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent; and
  • opt out of certain forms of targeted advertising or data sharing.

These rights may be subject to exceptions and limitations under applicable law.

To exercise your rights, contact us at:

support@dealesim.com

We may need to verify your identity before processing certain requests.

13. Additional Rights for EEA and UK Residents

If you reside in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws.

These may include:

  • the right to object to certain processing;
  • the right to restrict processing;
  • the right to withdraw consent;
  • the right to data portability; and
  • the right to lodge a complaint with your local data protection authority.

Where applicable, you may contact your local supervisory authority if you believe your personal information has been processed in violation of applicable law.

14. International Data Transfers

DealeSIM uses service providers, including Shopify and other technology providers, that may process personal information in countries other than where you reside.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

The privacy practices of third-party service providers are also governed by their respective privacy policies and applicable legal obligations.

15. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

DealeSIM is not responsible for the privacy practices, security, or content of third-party websites that we do not control.

We encourage you to review the privacy policies of those services before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • our business practices;
  • our products or services;
  • technology;
  • legal requirements; or
  • privacy regulations.

The most current version will be published on this page with the updated "Last updated" date.

Where required by law, we will provide additional notice of material changes.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information rights, please contact:

DealeSIM
Email: support@dealesim.com
Website: https://www.dealesim.com

For purposes of applicable data protection laws, DealeSIM is responsible for the personal information it processes in connection with the operation of dealesim.com, except where a third-party service provider acts independently under its own privacy obligations.