Terms of service

Last updated: August 2026

These Terms of Service ("Terms") govern your use of dealesim.com and your purchase of products and services offered by DealeSIM ("DealeSIM", "we", "us", or "our").

By accessing our website or placing an order, you agree to these Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy.

1. About DealeSIM

DealeSIM is an independent online retailer specializing in digital travel eSIM data plans.

Our products are digital only. We do not sell or ship physical SIM cards or other physical goods.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and process customer orders.

2. eSIM Products

We make reasonable efforts to accurately describe each eSIM plan, including its destination, data allowance, validity period, and other relevant plan information.

Before purchasing, customers are responsible for reviewing the selected plan and confirming that:

  • their device supports eSIM technology;
  • their device is carrier-unlocked;
  • the selected plan covers the intended destination; and
  • the selected data allowance and validity period meet their needs.

Information about compatible devices is available on our eSIM Compatible Devices page.

Unless otherwise stated on the product page, DealeSIM eSIM plans provide mobile data services only and do not include a traditional phone number, voice calling, or SMS services.

3. Network Coverage and Performance

DealeSIM does not own or operate mobile networks.

Connectivity is provided through third-party mobile network operators. Network availability, signal strength, speed, latency, and coverage may therefore vary depending on factors including:

  • your location;
  • your device;
  • the available local network;
  • network congestion;
  • network maintenance; and
  • other conditions outside DealeSIM's control.

Coverage information shown on our website is provided for general guidance and does not guarantee service at every location within a destination.

Plans advertised as unlimited or high-speed may be subject to fair use policies, network management, or speed restrictions imposed by the underlying network operator.

4. Orders

By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

An order is considered accepted after payment has been successfully processed and the order has entered fulfillment.

Because eSIMs are digital products that may be provisioned shortly after payment, we may not be able to cancel an order once fulfillment has begun or the eSIM has been issued.

We reserve the right to cancel, decline, or review an order where reasonably necessary, including in cases involving:

  • suspected fraud;
  • payment issues;
  • incorrect pricing;
  • product unavailability; or
  • information that requires additional verification.

If we cancel an order before the digital product has been delivered, any applicable refund will be processed in accordance with our Refund Policy.

5. Pricing and Payment

The price displayed at checkout at the time an order is submitted is the price applicable to that purchase, subject to any applicable taxes.

Prices may vary depending on destination, plan, currency, promotional offer, or selected product option.

Because DealeSIM sells digital products only, there are no physical shipping, handling, customs, or import charges.

Customers are responsible for reviewing the final order amount before completing payment.

6. Digital Delivery

All DealeSIM products are delivered electronically.

No physical SIM card or other physical item will be shipped.

After successful payment, the eSIM information is sent to the email address provided during checkout. Delivery normally includes the eSIM QR code and installation information.

Most orders are delivered shortly after payment, typically within 15 minutes. In some cases, delivery may take longer because of technical issues, email delivery delays, fraud screening, or manual verification.

Customers are responsible for providing a valid and accurate email address.

If you do not receive your eSIM email, please check your spam or junk folder and contact us at support@dealesim.com.

Additional information about digital delivery is available in our Shipping Policy.

7. Installation and Activation

Customers should review the installation instructions before installing an eSIM.

Each eSIM is intended for installation on one compatible device only. Once an eSIM has been installed, it may not be transferable or reinstallable on another device.

Customers should not delete, remove, or transfer an installed eSIM unless specifically instructed to do so by DealeSIM support, as doing so may permanently prevent the eSIM from being used again.

Before installation, customers are responsible for confirming that the intended device:

  • supports eSIM technology;
  • is carrier-unlocked; and
  • is compatible with the purchased eSIM plan.

Activation rules, validity periods, supported networks, and network behavior may vary by plan. Customers should review the applicable product description and installation instructions before use.

DealeSIM is not responsible for issues caused by:

  • an incompatible device;
  • a carrier-locked device;
  • installation on an unsupported device;
  • incorrect installation;
  • removal or deletion of an already installed eSIM;
  • attempted transfer of an eSIM to another device;
  • incorrect device settings;
  • use outside the supported destination; or
  • circumstances outside our reasonable control.

If you experience an installation or connectivity problem, please contact us before deleting or removing the eSIM so that we can assist with troubleshooting.

8. Refunds and Cancellations

Refund eligibility is governed by our Refund Policy.

Because eSIMs are digital products and activation credentials may become usable once delivered, different refund conditions may apply before and after an eSIM has been issued, delivered, installed, or activated.

Customers should review our Refund Policy before placing an order.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

9. Customer Support

Customers may contact DealeSIM regarding orders, products, installation, compatibility, or other support questions at:

Email: support@dealesim.com

We normally respond within one business day.

Customers may also submit a request through our Contact page.

10. Acceptable Use

You may use our website and products only for lawful purposes.

You may not use our Services to:

  • violate applicable laws or regulations;
  • commit fraud;
  • interfere with the operation or security of our website;
  • provide false or misleading information;
  • infringe intellectual property rights; or
  • attempt to gain unauthorized access to systems, accounts, or data.

We may restrict or terminate access to our Services where reasonably necessary to protect DealeSIM, our customers, service providers, or other parties from fraud, abuse, or unlawful activity.

11. Third-Party Services

Our website and products may rely on third-party service providers, including Shopify, payment processors, eSIM technology providers, and mobile network operators.

These third parties may provide infrastructure or services necessary for payment processing, ecommerce functionality, eSIM provisioning, or network connectivity.

DealeSIM remains responsible for the products sold through dealesim.com in accordance with these Terms and applicable law.

12. Intellectual Property

Unless otherwise stated, the content on dealesim.com, including text, graphics, branding, website design, and original materials, is owned by or licensed to DealeSIM and may not be copied, reproduced, or commercially used without permission.

Third-party trademarks, network names, device names, and brand names remain the property of their respective owners.

References to third-party brands do not imply endorsement or affiliation unless expressly stated.

13. Website Information

We make reasonable efforts to keep information on our website accurate and up to date.

If an obvious error occurs in product information, pricing, availability, or other website content, we may correct the error.

If the error materially affects an order that has already been placed, we will contact the customer where appropriate.

14. Limitation of Liability

To the extent permitted by applicable law, DealeSIM is not responsible for indirect, incidental, or consequential losses resulting from circumstances outside our reasonable control.

This includes interruptions or performance issues caused by third-party mobile networks, telecommunications infrastructure, email providers, device manufacturers, or other external service providers.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

15. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

Because our store is hosted by Shopify and uses third-party service providers, some information may also be processed by Shopify, payment providers, and other service providers as necessary to provide our Services.

Please review our Privacy Policy for further information.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, business practices, or legal requirements.

The current version will always be published on this page together with its most recent update date.

Changes will not retroactively alter the terms applicable to a completed transaction unless required by law.

17. Contact

Questions regarding these Terms or our Services may be sent to:

DealeSIM
Email: support@dealesim.com
Website: https://www.dealesim.com

For additional information, please visit our Contact page.